Our warranty ensures that we have your back. For a period of 6 months from the date of purchase, we will take care of any damage to the material or workmanship of your jewelry. We collaborate with top manufacturers to create handcrafted pieces that are responsibly sourced and built to last. Our confidence in the quality of our products is reflected in the 6-month coverage.

However, please note that the warranty does not cover lost items, normal wear and tear scratches (such as a bent ring or broken chain), improper use or storage of the product, or any modifications made by a third party outside of Vinakos. To submit a warranty request, please contact us via email: support@vinakos.com. Our team will respond within 48 hours with further details.

Important: We do not recommend having our products serviced by external jewelers, as this voids any potential for refund or replacement in case of defects caused by their work. This includes resizing or any other type of repair. While we do not offer repair or resizing services, if your Vinakos piece is defective and covered by the warranty, please provide details through this form and our team will assist you accordingly.

We ship to the following countries! Kindly note that we do not ship to PO boxes, parcel lockers, APO, or FPO addresses at this time.

North America: Canada, United States of America

Oceania: Australia, New Zealand

Europe: France, Germany, Italy, Spain, United Kingdom

Asia: Japan, South Korea

Please visit our shipping policy for more information.

If you require any modifications to your order, such as cancellations, updates, or changes to the shipping address, please contact us within 24 hours of placing your order. Please understand that our team strives to promptly dispatch your order, which may limit our ability to accommodate cancellation or updates. Please note that for personalized items, once the order is placed, we are unable to cancel or make any changes to the order.

If your order is not processed by the estimated shipping date, our customer team will contact you within 24-48 hours to provide an update. Please check your inbox regularly. We prioritize keeping you informed and appreciate your patience during this busy period. If you have any questions, please don’t hesitate to reach out to us via email.

Have an account?

Fantastic! Log in to your Vinakos account and click on “Orders” to check the status of your order. Once your order is packed and ready to be shipped, you will receive a tracking number via email. This will allow you to monitor its progress as it travels to you.

Don’t have an account?

No problem! You can still create an account now using the same email address you used to place the order. Your order will then appear under “Orders.” As soon as your order is packed, a tracking number will be automatically sent to you. However, please note that it may take a couple of days for the courier to pick up the package and scan it into the system.

Don’t want to register?

No worries! Navigate to the track page first, and enter the order number and email to check the shipping status. A tracking number will be automatically sent to you after your order is packed and ready to ship.

Processing: Our team is now processing your order. If all items are currently in stock, the typical processing time is 3-4 business days.

Shipped: Great news! Your order has been packed and is en route to you. Please be aware that it may take some time for the tracking information to be scanned into the courier’s system and reflect any updates or movement.

Partially shipped: It seems that your order includes a back-ordered or made-to-order item. To ensure you can start enjoying your Vinakos piece as soon as possible, we have shipped the available items first. Rest assured, we will keep you informed about the status of the back-ordered or made-to-order item. Thank you for your patience and understanding!

Once we receive your returned item at our warehouse, our returns team will require approximately 10-15 business days to process it and send you a confirmation email regarding the return.

After a refund has been issued to your PayPal account, you will receive a notification from PayPal. Please note that it may take approximately 5-10 business days for the funds to appear in your bank account.

Currently, we only support PayPal as a payment method. In the future, we will offer more payment options for you to choose from.